“Heathrow lounges offer an environment that is elegant, calm and welcoming, a home-from-home which features deep, luxurious furniture in rich velvets and classic tailored herringbone...
“Our lounges bring together an open, airy and refreshing atmosphere, where you can get away from it all.”
British Airways publicity
“Each night, scores of London’s homeless men and women take advantage of modern travel delays by posing as stranded passengers in order to sleep in a warm, safe place...
“A man sleeping under his coat, another conspicuously hiding behind an open newspaper, and a woman clutching a duty free bag,
who insisted she was waiting for a flight, only to whisper when police were out of earshot, ‘I can’t afford electricity. It’s warm here. Please let me stay’.”
Time magazine, April 2008