Over 10,000 members of the PCS civil service workers’ union in Revenue & Customs call centres are set to walk out for two hours on Monday of next week.
This is set to be the first in a series of rolling industrial action over detrimental changes to terms and conditions that have been imposed in the past few months.
Due to the cuts already made by the government department, the call centres are only staffed to answer around 50 percent of the calls that are received.
As the centres deal with some of the most vulnerable people in society who need to access benefits, this is having a detrimental impact on services.
Negotiations with management stalled last week but further talks are expected ahead of the action.
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