A series of strikes by 10,000 PCS civil service workers’ union members at call centres in Revenue & Customs was suspended after an agreement was reached that satisfied most of the union’s demands.
Workers were angry about new terms and conditions that would worsen their working life.
There will now be discussions on how Real Time Monitoring will be used towards individuals. This monitoring will be suspended while the discussions take place, except in centres in Bootle, Bradford and Merryhill where an audit will take place on its effect.
The union has also won significant advances on a number of other issues.
If a satisfactory agreement is not reached the union will reconsider using the overwhelming mandate for strike action it received from the members.