Socialist Worker

PCS continues talks over contact centre workers

Issue No. 2190

Talks are continuing between the PCS civil service workers’ union and Department for Work and Pensions bosses in the dispute over conditions in contact centres.

The union is fighting to improve the working conditions of members in these centres.

We are also campaigning to retain benefit processing on sites bosses want to turn into contact centres, and for improvements to working arrangements.

PCS is continuing to hold meetings in contact centres to keep up the pressure on the employer.

The proposed changes would be detrimental to the service to claimants.

Benefits expertise would be lost and staff would be under pressure to deal with calls within a set amount of time.

PCS members at the Bristol benefit delivery centre—which is set to be turned into a contact centre—held a successful public meeting last week.

The meeting brought them together with welfare rights workers.

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Article information

Tue 23 Feb 2010, 19:25 GMT
Issue No. 2190
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