Socialist Worker

Gains for PCS in Contact centre dispute

by Steve West, PCS DWP group executive (pc)
Issue No. 2194

Campaigning by the PCS union in the Department for Work and Pensions (DWP) has stopped the transfer of three benefit delivery centres into the contact centre directorate.

Transfer would mean a decline in working conditions for PCS members and negativly effect the service that the public rely on.

The three sites are Birmingham Perry Barr, Basildon and Llanelli. This is welcome news, but 11 other workplaces are still to be transferred.

The gains have only come about due to members’ determination to take industrial action should their demands not be met.

However, PCS continues to campaign for all of the remaining transfer sites to retain benefit processing work.

And it campaigns for drastically improved working conditions for members already working in contact centres. Further talks on these issues are ongoing.

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Article information

Tue 23 Mar 2010, 19:30 GMT
Issue No. 2194
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