Socialist Worker

Call centre workers organise

Issue No. 2197

The Pell and Bales section of the CWU held its AGM on Saturday of last week.

A CWU rep from Telecity, a Docklands-based telecoms firm, was a guest speaker and spoke about how he and his engineer workmates won union recognition.

He explained that there was no union when he started work there. But soon a core of activists started to organise. They found that the management was the best recruiter to the union.

As the campaign intensified, management offered a shift allowance of £2,000. But workers saw this as a victory and their confidence grew. The union won recognition in 2003.

A Call Centre Workers’ meeting followed the AGM. It elected an editorial board of eight workers for the rank and file paper.

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Article information

Tue 13 Apr 2010, 18:51 BST
Issue No. 2197
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