Workers in seven Jobcentre Plus offices that are to be turned into call centres have voted to defend their terms and conditions.
The PCS union members voted for strikes by 69 percent on a 42 percent turnout.
They also voted by 83 percent for action short of a strike. Workers are angry as the changes will make working conditions worse, and hit the service to the public.
The offices balloted were in Bristol, Manchester Chorlton, Makerfield, Newport, Norwich, Sheffield and Glasgow Springburn.
Reps on the PCS’s Department for Work and Pensions group executive committee were to discuss the next step campaign on Tuesday of this week.
They should call strikes and workers at the 32 existing call centres should be brought into the dispute to fight for better working conditions there.