The PCS civil service workers’ union has suspended a two day strike by 3,000 members in seven offices set for next week after a new offer.
PCS members in Bristol, Manchester Chorlton, Makerfield, Newport, Norwich, Sheffield and Glasgow Springburn Jobcentre Plus offices are angry that their conditions will be made worse when they are turned into call centres.
In the face of the strikes, Department for Work and Pensions (DWP) management have offered talks.
The details of the deal are not yet fully known though there are a number of concessions from bosses.
And they have agreed to talk to the union about greater flexibility around working hours and breaks, and other improvements to conditions.
The DWP has also granted a 28‑day extension to the union’s strike mandate to allow the talks to continue.
The PCS has said that it will call strikes in January if the talks fail. A number of union members are disappointed that the action was called off.