Workers in Birmingham have forced the council to climb down over plans to cut anti-social hours payments.
As the Unison union plans a strike ballot, the council has confirmed it will delay scrapping shift payments for night and weekend working.
The union said the ballot would still be going ahead.
Neighbourhood office workers across Cotteridge, near Birmingham, have voted by 130 to one to ballot for strikes.
The offices provide council services including benefits help, debt problems, and council tax and job-searching.
One Unison union steward told a local anti-cuts meeting, “Staff numbers are being reduced at a time when it is already taking up to three weeks to get an appointment.”