The PCS civil service workers’ union has suspended further strikes in Department for Work and Pensions (DWP) call centres.
The suspension of action appears to be on the basis that the management negotiating team have been “nicer” to union negotiators than the previous team.
The strike planned for 3 September has been pulled without any concrete improvements in working conditions. The move came despite the union’s elected group executive committee having agreed further action.
It seems DWP management are slowly moving away from a business model in which telephone and benefit processing are separated—a key demand.
But they are still attacking working conditions here and now. It is vital further action is called unless something concrete is on offer.
Dave Owens, PCS DWP group executive (personal capacity)