The chaos in Passport Offices is deepening as a backlog of hundreds of thousands of documents pile up due to job cuts.
Home secretary Theresa May and Tory ministers have tried to pass the buck over the build up, first playing down the mess then blaming poorly paid staff.
Staff are working longer hours as they struggle to deal with the workload.
The experience has pushed workers to breaking point.
Paul McGoay is a PCS union rep at the passport office in London.
He told Socialist Worker, “It’s a stressful environment. People are breaking down in tears over the immense pressure they are under.”
The situation is causing a crisis for the Tories. The PCS has threatened to strike over cuts which caused the backlog.
The union has written a letter to bosses stating that it is prepared to hold a consultative ballot over job losses.
Some 22 offices and one application processing centre have closed in recent years with 315 staff, one tenth of the workforce, losing their jobs.
Paul said, “Anger has been building up over some time among workers about being overworked and underpaid.”