Hundreds of PCS union members struck on Monday and Tuesday of this week at Bolton and Glasgow’s Universal Credit Centres.
The strikes were to be followed by a month-long overtime ban.
Bolton PCS rep Pete Entwistle said, “The last straw for us was the ‘Ways of Working’. It is a new system of managing attendance that has been imposed. And it scraps flexible working agreements that some staff have had for over 40 years.
“We are expected to log every minute of the working day with a code—even when we go to the toilet—and we are not having it.
“We have had male managers making comments to female staff about how many times they have used the loo. It is not on.
“All this on top of poor IT systems and inadequate training. Staff were asking reps to call a strike and for it to be more than one day.”