A three-day strike by 650 workers at a Driver and Vehicle Licensing Agency (DVLA) contact centre in Swansea, South Wales, caused disruption both sides of the bank holiday weekend.
The PCS union members are fighting pay cuts to Saturday working. Workers walked out on Friday and Saturday of last week, and on Tuesday of this week.
Kirsty Anderson, PCS rep at the contact centre said that the action “has been really well supported”.
“We think this will have a significant impact on our cause and we hope it will encourage management to make a reasonable offer now.”
DVLA bosses were forced to close down the medical queries phone service.
This is a free service helping disabled and sick members of the public.
But they tried to keep open the commercial service by using managers and scabs.
The DVLA announced plans not to pay an allowance for Saturday working to contact-centre staff recruited since the start of 2015. And they propose a 50 percent cut for staff who do receive it from 1 September.
Keith Johnstone, PCS Department for Transport group secretary, said, “There seems to be the idea that south Wales is a low wage economy and DVLA can get away with exploiting its staff there.
“This dispute is vitally important to everyone in the agency.
“If the employer is able to cut the pay of our members in the contact centre then it will inevitably seek to reduce the terms and conditions for the rest of DVLA staff.”