Staff at a care home in Solihull, Birmingham, have accused police of ignoring child sexual exploitation (CSE).
Managers say abusers are targeting teenagers at the home. Police have been called to the site 96 times since January.
Over 80 calls were from staff requesting assistance, and around half involved CSE and safeguarding fears.
Yet West Midlands Police has made a complaint to the council about the high level of calls.
One worker said police were called on the 101 number at around 1.35am on 29 August after an older man was found hiding under a teenager’s bed.
Police did not return the call until 2.25am and said they would not send an officer.
Police eventually arrived at around 4am after the older man began threatening staff.
Care home boss Marven Gabula said, “We are constantly feeding police intelligence about abusers. But I sometimes feel like the police don’t really want to be called.
“It feels as if the police will only respond when something terrible has happened.”