Strike action at Reality call centres across the north of England and Mid Wales has been called off after management was forced to offer the workforce a new deal.
The workers' union, Usdaw, has described the deal as a victory. The threat of strike action pushed Reality management into promising that no jobs will be lost. The strike had been called in protest at possible job losses caused by the transfer of jobs to India.
The deputy general secretary of Usdaw, John Hannett, said, 'Too often, secret boardroom decisions are putting our members' livelihoods at risk. Ordinary working people are the last to know but the first to suffer when companies try to pass off wholesale restructuring as pilot projects.'