Socialist Worker

‘Cuts harm claimants’—Universal Credit workers

by Sadie Robinson
Issue No. 2643

Universal Credit workers were set to walk out

Universal Credit workers were set to walk out


Workers in the West Midlands who manage people’s claims for the Universal Credit benefit are gearing up to strike over workload.

Members of the PCS union in Walsall and Wolverhampton are set to strike on 11 and 12 March.

They say understaffing is causing a backlog of work—meaning claims and payments can be delayed. This causes misery for claimants.

PCS activists report that the volume of calls to the centres means workers have little time to complete their caseload.

One activist told Socialist Worker the backlog meant “claimants aren’t getting the service they deserve”.

“But to make the department listen we’re going to have to have an impact on the calls,” they said.

  • A ballot for strikes by security workers at parliament was set to end on Thursday of this week.
    PCS union members are demanding the reinstatement of a colleague, and also want issues over rest breaks resolved.
  • Workers at an HMRC tax office in Ealing, west London, are balloting for action against the closure of their office.
    The planned closure means workers face the threat of redundancy if they are unable to travel to new workplaces several miles away.
    The ballot is set to end on Tuesday of next week.

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