This is a five part documentary about a call centre, one of the “factories of the 21st century”.
This is where 700 workers in Swansea’s third largest call centre make 200 cold calls a day.
Nev is part David Brent, manager in TV’s The Office, and part Victorian paternalist.
Nev says he needs stable extroverts and wants his staff to be happy enough to stay.
So he is seen trying to hang on to staff members by giving them different responsibilities.
For Hayley this is making the tea.
Later episodes promise more from the workers, whose average age is 26.
They talk about the stress and how anxious the job makes them feel.
They lose sleep and not surprisingly struggle to get get in at all—let alone on time.
The fact that this is seen an attractive says a great deal about the alternatives.
Interviews with RAR organisers 50 years on
Hadestown is a damning condemnation of capitalism
Exhibition seems to revel in making histories and events obscure
Artist Mike warns, 'This is what you’ll lose'
